Change / Release management Sr Position- Microsoft Hyd

Job Location :Hyderabad.


Years of Exp : 13+



Please find below the detailed JD for the position :



Microsoft IT Service Management Division (SMD) is looking to hire the Director for Change and Release management services. Microsoft IT has one of the largest IT infrastructure setups on the planet and is looking for a senior professional to run the 24x7 IT change and release management services from its facility in Hyderabad. The role includes managing the Microsoft change, release and asset management services for IT infrastructure and applications. The role will have specialist knowledge of and be an expert in the ITIL/MOF Service Management disciplines of Change and Release Management.



The Leader would also be expected to transition and build end-to-end change and release management service ownership in India for the various infrastructure and application services consumed within Microsoft. The overall goal being to minimize the impact of Change related Incidents upon SMD service quality and consequently to improve the day-to-day operations of the Trust



Essential Duties and Responsibilities





1 Lead responsible for Release Management, Change Management, & Process Improvement in managing





the IT infrastructure and applications in both production and non-production environments. Generate, maintain, and distribute change control documents, metrics, and reports on a regular basis and review with key stake holders



2 Ensures that standardized methods and procedures are used for efficient and prompt handling of all



Changes in a controlled IT infrastructure and application systems in order to minimize the impact of change related incidents upon service in the production, test and non-production environments





3 Track, monitor and facilitate scheduling of patches, upgrades, custom components and integrations, across all relevant development, test, and production instances.





4 Coordinate, monitor, and automate deployment tasks to achieve a streamlined deployment cycle.







5 Consult on Release and Change Management procedures with Implementation Manager, Project Managers and Technical Leads







6 Formulate long term strategic Service Improvement Plans (SIPs) for the areas of Change and Release Management, developing business cases where necessary to improve services, reduce costs, ensure business continuity etc.







7 Provides technical guidance and training to "information owners" and infrastructure and application support organizations responsible for managing the applications and infrastructure operations.



8 Manages external service provider(s) delivering change and release management related services to company.





9 Oversees the implementation of upgrades, repairs, modifications, and replacements of, change, release and asset management related devices, software, and services



10 Participate in post implementation reviews and audits on selected change records





11 Ensure resource requirements are clear and work with Resource Managers to secure resources according to service level







12 Work towards establishing release processes and overall good release management for applications and processes not previously under strict release management.





The SMD Business Group



SMD is responsible for strategy and delivery for MSIT Security, Infrastructure engineering, application and infrastructure operations and service management. The SMD India vision is to enable MSIT SMD businesses to efficiently run global services for Microsoft from India. These businesses include Application Service Management , Information Security and Infrastructure Services. SMD India participates in the Planning, Deployment, Operations, and Optimization of Software, Infrastructure and Security solutions through scalable, repeatable and predictable processes and great technology. SMD India is a partner in ensuring end to end service quality and delivery for SMD businesses. The focus of this organization will be to:







* Attract and retain great talent to build a vibrant culture and community with an Operations Engineering focus



* Deliver Globally consistent process/workflow/metrics through all levels of support and across all businesses to provide consistent end user experience and improved service availability and performance



* Implement coordinated service contracts and sourcing opportunities that enable cost efficiencies



* Leverage and adopt technology, automation, and best practices to improve performance and availability



* Maintain tight connection to clients, product development and MSIT engineering teams to insure continuous product improvement



Ideal candidates will have a strong balance of technical and strategic skills, a proven history of working well across large scale, globally dispersed groups, a strong track record in global change and release management service across infrastructure and applications with deep technical and business skills. Demonstrated ability to provide strategic leadership, driving long-range thinking about business and operations strategy and inspiring others to work towards that vision is a must.





1 College degree in Business, Technology (BA or BS preferred), Computer Science or related discipline - equivalent experience acceptable.



2. Ten years IT experience with a minimum five years change and release management experience.







3. Proven ability to lead, coach and provide leadership to staff, including development of goals, objectives and performance success criteria.







4. Solid knowledge of Sarbanes Oxley compliance, corporate security and network policies and procedures.







5. Must have excellent verbal and written communication skills, with an emphasis in translating technical content for a non-technical management / executive audience.



6. Experience in working with internal / external auditors and senior IT leadership.



7. Proven ability to work under stress in emergencies; flexibility to handle pressure of multiple high priority initiatives and issues.







8. The following qualities / experiences are strongly desired:





Demonstrated competency in strategic thinking with strong



abilities in relationship management.

Successfully developed and implemented new technologies.



Demonstrated competency in project management in a cross-



functional environment and experience in managing resources to meet goals



on multiple projects.



Demonstrated competency in developing effective solutions to



diverse and complex business problems.

9.Experience with Quality Assurance/Quality Control processes

Group Development Manager

Company  :  Microsoft Corp

Location:  Hyderabad

Note: I dont have a JD Yet  ...will post as soon as I receive one

Key Shortlisting Criteria :

1. 12+ yrs experience . Should currently  be at  a Manager / Sr  Manager / Delivery manager role

2. Experience managing complex projects / cross -geographic teams

3. Prior development  background in Asp.net / C#/ SQL (Microsoft  Tech base)

4. Should be in touch with Technology ( need not do  hands on coding) ...but should not be averse to  it incase a need arises  .

5. Should have managed teams of 50+

6.As  mentioned in Point 4 the candidate need to have a Tech Orientation as Interviews tend to  be Technical ....so  If you are  not in touch with core development ur chances of clearing the interview is slim

7. Point 3  of having  development  experience (predominant) in Asp.net / C#/ Sql is also  very  important

Pls send in your resume to  kurien@crest.in with the following details

1. Current  CTC
2.  expected CTC
3. Current  Location ( Pls note interviews for candidates in US is not feasible ) ....U have to  be in India or Expected to  be in India in this month (Dec 2009)

Principal Program manager - Hyderabad

Company : Microsoft Corporation
Key Criteria that I will look for

1. Multi Disciplinary background ( ie experience in Development / Testing/ Peoplemanagement .. )
2. He/She should have handled multiple large engagements
3. He/ She should come from a Development background (preferably .Net/ C# / Asp.net ) with exposure to multiple disciplines



Core Elements of the Job
Principal Group Program Manager is a multi-disciplinary, manager of manager role encompassing both the aspects of program delivery and people management in a highly matrix organization. This position is responsible for providing overall leadership to the team, setting direction for the team, ensuring all commitments are met and developing strong partnership with other groups, globally.
This person will lead a team, comprising of both managers (M1) and individual contributors (ICs), from various disciplines like Dev, Test, PM etc. Building alliance with teams present in other part of the globe will be key. Responsibilities include but are not limited to the following:

People Management: Hiring right talent. Ensuring that people rhythm-of-business activities are completed on time and with a diligence that inspires the team to go an extra mile, stay motivated and deliver programs. Some of these activities are: Career Development Plans, Resource Planning, Training Plans, Performance Reviews, Rewards.

Program Delivery: Ensuring that all programs are delivered with agreed upon business value, on time and highest quality.

Business Management: Ensuring that financial targets of the group are met, variances are minimized and reasons for variances are known; business reviews are conducted as per rhythm-of-business.

Technology Management: Enabling the team to innovate and create strong partnership with other groups;

Risk Management: Ability to manage risks related to people, technology and processes.

Job Location
This position is based in Hyderabad, India and will report solid line to the Engineering Division leader in Hyderabad and dotted line to platform PUM in US The job requires minimal travel, primarily to participate in planning and review discussions with team(s) in USA.

Ideal Candidate
Minimum 10 years of Program Management experience effectively delivering and implementing of mission critical business applications
Proven ability in managing and integrating all core functions (e.g. Development, Testing, Program Management) of an engineering team
Demonstrated ability of seeing forest for trees, strategic thinking
Self-starter, who can deal with ambiguity, maintains focus, drives to clarity and provides innovative solutions.
Demonstrated ability to collaborate and deliver results in a matrix organization.
Strong written, verbal, and presentation skills.
Sound problem resolution, team building and decision making skills.
Proven ability to manage multiple tasks to schedule and collaborate across multiple groups.
Should be able to work independently with minimal supervision.
Expertise in various software Development methodologies like SCRUM, TSP/PSP
Experience in dealing with sub-contractors/vendor management is desirable.